What Does Our Satisfaction Guarantee Mean for our Customers?

There are many commercial cleaning services in Denver. Our employees use the same equipment and cleaning products and have received the same training on how to safely and effectively clean and disinfect. So if all the cleaning companies in Denver are using the same techniques and cleaning products, what makes Legacy Construction Cleaning different?

janitorial services

At Legacy Construction Cleaning, we are guided by our values. Led by these values, we work tirelessly to guarantee your satisfaction. As a family-owned business operating since 1996, our reputation means everything to us. If we do not satisfy our customers each and every time, we would not still be offering professional janitorial services in Denver. 

If we come up short for some reason, we have built-in systems to make immediate corrections. Everyone makes mistakes, but not everyone corrects them. Through clear communication with clients, we seek to prevent future mistakes from happening. 

Our Values Are In Our Name

L – Loyal: As a family-owned and operated business, we treat our employees like family, and our clients as well. When you need help, we will be there for you. We are a business that you can count on, time and time again.

E – Efficient: With post-construction cleaning services, we know that timing is everything. Our professionally-trained cleaning crews work hard but work diligently to get the job done on time and on budget.

G – Guaranteed 100% Effort: Cleaning is not an easy job, but it is our passion. Our crews apply maximum effort every day to ensure your satisfaction. We do not cut corners, we work smart and work hard so that nothing needs to be cleaned again. 

A – Accountable: When a customer provides feedback, we take it to heart. Whether positive or negative, we use feedback to provide better service each time. When we hear a complaint, we take it as an opportunity to do better. We hold ourselves accountable for the work we do – even when it may not be up to par. If our clients aren’t satisfied, we come back and correct the issue.

C – Customer Satisfaction: Your satisfaction is our reputation. If our customers weren’t satisfied, we would no longer be in business. Our satisfaction guarantee is no joke – we promise that we will perform according to our own high standards. Our goal is to exceed expectations with every job, whether that’s fogging cleaning or scheduled janitorial services. 

Y – Yes-minded: We find satisfaction in serving our customers. We do not tell our clients ‘no’ – we seek to find solutions and compromise so that all parties are happy. 

Because we follow our values daily, in all the work that we do, we provide customers with an exceptional experience. When customers are not satisfied, we fix the problem in the following ways:

  • We customize the number of workers for your specific job, not too many, not too few. Just enough to get the job done in the most cost-effective way possible.
  • Legacy employees have a strong work ethic. We’re always on time, and you won’t find us standing around on the job. We get in, get out, and leave your space sparkling clean.
  • We meet YOUR deadlines, and will not disrupt your schedule. We can come in after hours to perform work, or on weekends.
  • We correct work not done right at our cost and stay on the job site until the work is satisfactory. We communicate with you every step of the way until you are happy with the work performed.
  • Safety is very important to us. All of our workers are drug and alcohol free on all job sites, and we maintain this standard with a zero-tolerance policy. Our staff is also trained on proper techniques and how to safely use cleaning chemicals.
  • We have the right tools and equipment to do an excellent job. Using the latest cleaning technology ensures the job is done right and efficiently. You don’t need to supply any equipment, we come ready to perform the work.
  • Our aim is to do such a good job that you will be proud to refer us. 

At Legacy Construction Cleaning, our values make the difference. Whenever our customers are not satisfied with our performance, we listen to their feedback and work diligently to correct the problem. You can count on our team for a job well done.

If you need commercial cleaning services, including post-construction cleaning or janitorial services in the Denver area, please contact us today.