Hiring a commercial cleaning company is a crucial decision for any business owner. The cleanliness of your workspace directly impacts the health and productivity of your employees, as well as the perception of your clients. To ensure you choose the right commercial cleaning partner, asking the right questions during the interview process is essential.
In this article, we’ll explore the key inquiries that will guide you in making an informed decision.
1. Are You Insured and Bonded?
Checking if a potential cleaning company is properly insured is crucial. At minimum, they should carry general liability insurance and workers compensation insurance. General liability insurance would cover any damage that their employees might accidentally cause, and workers compensation insurance would cover any injuries, medical bills, or other costs if a cleaner got hurt while working in your office. Without it, you could be liable for any workplace-related injuries. You’ll want to verify exactly what policies they have and ensure the coverage limits are adequate to fully protect your business.
2. Can You Provide References or Customer Reviews?
A reputable cleaning company should have a portfolio of satisfied clients. Check Yelp and Google reviews before interviewing and if you see a poor review, be sure to ask about it and how the solved the problem. If you’re considering a Denver cleaning company but don’t see a list of their current clients on their website, it can be nerve-wracking. At the very least, you should ensure that your janitorial service is accredited by the Better Business Bureau and at least has some reviews on Google or another well-known site. Check our testimonials here.
3. Are Your Employees Background Checked and Trained?
Entrusting your office space to a cleaning company means trusting their staff. Ensure their employees undergo background checks, are well-trained, and adhere to professional standards. Go beyond a simple confirmation and ask for details on their hiring process. Inquire about the extent of background checks conducted and the training programs employees undergo. This ensures that the cleaning staff is not only skilled but also trustworthy.
4. What Is Your Pricing Structure?
Clarity on pricing is vital to avoid unexpected costs. Discuss their pricing structure, whether it’s hourly, per square foot, or a customized plan based on your specific needs. Understand what is included in the quoted price and if there are any additional fees for specific services. At Legacy Construction Cleaning & Janitorial Services pricing varies according to the square footage of your site, the frequency of the service and the type of cleaning you need. We adhere to an a la carte pricing model and we pride ourselves on the fact that everything we do is custom. Our manager will walk your site, talk with you about your needs, and provide feedback. Our team will provide you with a timely and itemized bid that is tailored to your specific needs at no charge to you.
5. What Safety Measures Do You Have in Place?
Safety should be a top priority. Probe further into their safety protocols. Inquire about the safety training provided to staff, the use of personal protective equipment, and any specific measures in place to prevent accidents. A comprehensive safety approach is crucial for both your employees and theirs. Hiring professional janitorial services in Denver to maintain a safe and compliant workplace demonstrates a commitment to compliance and employee safety. This can help build trust with employees and customers and enhance the reputation of the business. However, when you hire Legacy Construction Cleaning, we aim far above OSHA standards.
6. How Flexible Is Your Schedule?
Flexibility is key to ensuring minimal disruption to your daily operations. Discuss their scheduling options and whether they can accommodate your business hours. While you may discuss general flexibility, ask for specific examples of how they have accommodated varied schedules for other clients. This gives you a practical understanding of their ability to adapt to your unique business hours. At Legacy Construction Cleaning, we serve many kinds of businesses and cater to their needs and preferences. We can come in after-hours or work around your busy schedule.
7. Do You Have Specialized Equipment?
Certain spaces may require specialized equipment for effective cleaning. Ensure the company has the necessary tools to address your specific cleaning needs. Specify the type of equipment required for your facility and inquire if they possess it. Whether it’s advanced floor cleaning machines or specialized tools for sensitive areas, having the right equipment is crucial for effective cleaning. At Legacy Construction Cleaning we have all of the tools necessary to clean your building exactly the way you need it done. From fogging cleaning to disinfection, we have you covered. Our staff are trained and know how to operate sophisticated equipment to keep you and your clients safe.
8. How Do You Ensure Quality Control?
Consistency is vital in cleaning services. Beyond stating that they have quality control measures, ask for specifics. Inquire about regular inspections, feedback processes, and how they address any lapses in service. This ensures a consistently high standard of cleaning. Here at Legacy Construction Cleaning, we offer a satisfaction guarantee. If the work we perform does not meet the standards of our customers, we will perform the work again or consult with our customers in order to find out what we can do to perform better. Our reputation as the best commercial cleaning company in Denver does not come from doing poor-quality work, it stems from a deep dedication to doing what is right on behalf of our customers.
9. How Long Have You Been in the Industry?
Experience matters. A well-established cleaning company is likely to have refined processes and a better understanding of industry nuances. Inquire about their evolution, any notable clients, and how their experience translates into efficient and effective cleaning services. Legacy Construction Cleaning has been serving the Denver area since 1996, making it one of the oldest and most trusted commercial cleaning services in Colorado. Our legacy is our reputation, and we always perform work that we are proud of. We seek to do such a great job that our clients will refer us to others, which is a hallmark of a great cleaning company.
With so many options for commercial cleaning services in Denver, the process of selecting the right provider for your business can easily become overwhelming. As a locally-owned and trusted cleaning provider serving the Denver metro for over 25 years, Legacy Construction Cleaning checks each of those boxes through our post-construction, church, office, school and commercial cleaning services.
We welcome the opportunity to become an invaluable asset through a custom plan catering to the unique needs of your facility. Please contact Legacy today for a complimentary quote and consultation!
